VPN FAQs

No email address is required. Create an account with a username and password. Follow the prompts in the user dashboard, then save your login details securely. Use a password you don’t use on other sites, and never store it alongside your subscription link in public notes, shared documents or discussion forums. Creating an account is separate from purchasing a plan. Check your plan status and remaining data in the dashboard to see whether your subscription is active. If you can’t log in, check your username, input language, capitalization and autofill details, then contact support through the dashboard. Don’t include your password in a support request.

Sign in to the user dashboard and check your plan status and remaining data. Then open subscription or configuration management in your client, find your existing subscription and update it. Once the update succeeds, refresh the route list, choose a route and connect. In most cases, update the existing subscription instead of adding another configuration with the same name. If the subscription address in the dashboard has changed, replace the old one with the current address and import it again. Copy the entire address without adding spaces or line breaks. Your subscription link is an account credential: don’t submit it to unknown conversion websites or post it in public forums.

There’s no device limit. WeiVPN supports Windows / macOS / iOS / Android / Linux. To switch devices, sign in to the same account, get the client link and subscription details for your platform from the user dashboard, then import them using the setup guide. You don’t need to buy another plan just because you’re changing devices. Before using each device, make sure the subscription is updated and the proxy is enabled; being signed in doesn’t mean the network is connected. Check the dashboard for client availability on your platform. When you stop using an old device, delete any saved subscription details. If you give the device to someone else, sign out and remove the related configurations.

Stop sharing the link and check whether you included the full address in screenshots, chat messages or shared documents. Sign in to the user dashboard and look for an option to reset your subscription address. If one is available, follow the prompts, then update the subscription address on any devices you still use. If there’s no reset option or you’re unsure whether your account is affected, open a support ticket and ask the team to check. If you think your account password was exposed too, change it as well; deleting chat messages alone isn’t enough. When submitting evidence, hide your full subscription address, password and sensitive payment details. Include only the on-screen information needed to identify the issue.

Temporarily turn off the proxy and check that your local network can open websites you normally use. If it can’t, troubleshoot your network connection first. Then check your plan status and remaining data in the user dashboard, update the subscription in your client, choose a route and connect. If it still fails, try another route, then compare with another available local network to see whether the issue follows the route or the network. Check that no other proxy tool is running at the same time, as multiple tools can conflict over system proxy settings. Keep the client’s exact error message and note your device’s operating system, client name and when the issue occurred. Then follow the troubleshooting guide for further steps.

A connected status only means the client has established a connection; it doesn’t mean every app’s traffic follows the same path. Make sure the system proxy or any network-routing feature required by your client is enabled, then check the selected configuration and route. Try opening a local website you commonly use and the international site you’re trying to reach. This helps show whether everything is failing or only the target site. If the issue affects only your browser, check whether extensions, a separate proxy or custom DNS settings conflict with the client. After switching routes, reload the target page and restart the affected app if needed. Change one network setting at a time so you can tell what fixed the problem.

Some apps don’t use the system proxy, or split-tunneling rules may send them through a direct connection. So a working browser doesn’t prove that the app is using the proxy. Check the client’s traffic logs and rules to see where the app’s domain is routed. If the client offers global proxy or network-routing mode, temporarily switch modes as described in the guide to compare results, then restore your usual settings. After switching, fully close and reopen the app so it doesn’t keep using an existing connection. If the issue persists, note the app name, error message and mode, then contact support through a ticket. Don’t include your app account password.

Troubleshoot background disconnections and subscription update failures separately. If the connection drops in the background, check whether your operating system limits background activity for the client and whether switching networks requires reconnecting. Follow the guide for your platform to grant the necessary permissions; settings vary across operating systems. If an update fails, first check that your local network works, then make sure the subscription address is complete and current, and check your plan status in the dashboard. Keep the exact error message rather than repeatedly deleting configurations and losing useful information. If the connection works in the foreground but keeps dropping in the background, explain the difference in your support ticket and include your operating system and client details.

WeiVPN covers 100+ countries / 240+ routes. The routes currently available to you are listed in your client’s subscription. Choose a route based on the region required by the service you want to use, then compare how it performs in practice; a geographically closer route isn’t necessarily better for a particular site. Work tools, AI tools and streaming services may work best with different exit regions. After connecting, test the website or app you actually plan to use rather than relying on the route name alone. Keep a route that works well for everyday use, and check whether an alternative region meets the target service’s requirements. Avoid switching routes at random when something goes wrong, as that makes troubleshooting harder.

Pause large downloads and cloud sync on your local network, then compare other routes using the same app and content. If switching routes clearly improves performance, use the route that’s working. If several routes are slow, temporarily turn off the proxy to check your local network, then compare with another available network. For streaming, also check video quality settings and your device’s decoding performance so you don’t mistake a playback issue for a route problem. Peak-hour performance depends on your local connection, the cross-border path and the target service. One slowdown doesn’t mean your entire subscription has stopped working. If the issue continues, note the time, route name and comparison results to help support investigate.

These terms describe how a connection path is set up; they don’t rank speeds across all websites. IEPL uses a dedicated line, relayed routes pass traffic through an intermediate node, and direct routes use a direct connection path. The types available to you are listed in the client. Your experience still depends on your local network, exit region and target service, so the route name alone doesn’t determine performance. Start with your use case, then compare routes using the same website or app. Check whether it opens and remains responsive during use. If you’re unsure about a route type, see the route list page for details. There’s no need to keep switching a configuration that already works just because of its name.

Connecting to a route and being allowed to use a target service are separate things. AI tools and streaming services may also check your account region, subscription eligibility, exit address and their own access rules, so test the service after connecting. If you see a region warning, first check that your selected exit region matches the service’s requirements, then make sure the app isn’t still using an old connection. If the website works but the app doesn’t, follow the split-tunneling troubleshooting steps. Don’t mistake account restrictions or payment eligibility on the service’s end for a client issue, and don’t reset all your configurations because one site is having trouble. If the issue continues, share the error message and the target service and route names with support.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets monthly on the day you activate your plan. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Choose a plan based on how you’ll use it, not just the upfront cost: streaming, file transfers and everyday browsing can use very different amounts of data. Once your plan is active, check your plan and data status in the user dashboard. If you’re close to running out, review your usage before deciding whether to change plans. Before upgrading, review the checkout details in the dashboard and confirm what will change. The prorated price difference doesn’t mean extra data or a fixed extension to your plan.

Data packages are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They last until the data is used up and never expire. Monthly plan data resets each month on your activation date. Choose based on how regularly you use the service and whether you can estimate your monthly usage. If you use it occasionally, compare the data package options. If you use it regularly, compare the monthly plan tiers. Data packages never expiring doesn’t mean the data is unlimited, so keep an eye on your remaining balance. If you already have a plan and want to change billing or add a data package, check the order details in the dashboard first. If you have questions about combining or switching plans or how billing works, open a support ticket before making changes.

Alipay / WeChat Pay / USDT are supported. Before paying, check your plan name, price and order details in the user dashboard, then follow the instructions on the current checkout page. If your plan status doesn’t update after payment, check the order status and refresh your account overview. Don’t create and pay for the same order again just because the page hasn’t changed yet. If your payment service shows that the payment succeeded but the dashboard still hasn’t confirmed it, open a support ticket with the order ID, payment time and payment method. Include proof of payment with sensitive details hidden. Don’t post full payment details in public forums or submit your account password or full subscription link as payment proof.

WeiVPN offers a 14-day no-questions-asked refund. To request one, sign in to the user dashboard and open a support ticket with the order ID that needs attention so the team can check it. Read the Terms of Service for full eligibility and processing rules; a brief summary on a marketing page isn’t a substitute for the full terms. If you’re also having connection issues, you can include the error message and troubleshooting steps, but don’t share your password, full subscription address or sensitive payment details. Add any follow-up information to the original ticket and check replies there to avoid splitting details across multiple tickets. Refund progress and next steps depend on the ticket response and the payment provider’s processing.